Originally published on vengstudio.online.
Agent or chatbot
A chatbot answers along preset scripts. An AI agent understands the request, pulls data from your sources, performs actions (booking, calculation, creating a CRM lead) and finishes the job. So an agent closes a whole process, not one question - it costs more than a bot but saves much more time.
What drives the price
Price depends on: the number of tasks the agent runs, data sources (database, site, documents), integrations (CRM, calendar, payments), channels (site, Telegram, WhatsApp) and accuracy requirements. A simple agent with one scenario and a knowledge base - from $1200. With integrations and several channels - from $2500. The key is that the agent answers only from your data and never makes things up.
When it pays off
An agent pays off where there are many repetitive requests: answering questions, booking, first-line lead qualification. If your admin spends 2-3 hours a day on repeat questions, an agent gives those hours back in the first month. Start with one narrow process, measure the effect and expand.
I build websites, Telegram bots and AI assistants for small businesses - vengstudio.online.
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